Contact Us: (201) 262-0010
50+ years of service and experience combined with innovative medicine and compassionate care

FAQs

We are here to answer all of your Frequently Asked Questions.

If you don’t find what you’re looking for

General Questions

How do I get in touch with a doctor?

If your pet is currently hospitalized

Please call our main number at (201)-262-0010 and press option 4.  A client service representative will help you speak with or leave a message for the veterinarian who is caring for your pet.

 

If your pet is under the care of one of our doctors, but not currently hospitalized

Please call our main number at (201)-262-0010 and press option 4.  A client service representative will help you speak with or leave a message for your pet’s veterinarian.  If your veterinarian is not available and your question is urgent, we will find another staff doctor who can help you or who will return your call.

 

If your pet has not been examined by one of our veterinarians, we are not able to provide medical advice over the phone. 

If your pet receives routine care at another veterinary hospital that is currently closed, you may be able to reach your veterinarian through their emergency service number.  If you need urgent help, please call our main number at (201)-262-0010 and press option 1 to speak to a client service representative who can provide you with information about our emergency service and urgent care appointments, as well as other emergency services in your area.

How do I get an update on my pet?

If your pet is currently hospitalized

Please call our main number at (201)-262-0010 and press option 4.  A client service representative will help you speak with or leave a message for the veterinarian who is caring for your pet.

If your pet is under the care of one of our doctors, but not currently hospitalized

Please call our main number at (201)-262-0010 and press option 4.  A client service representative will help you speak with or leave a message for your pet’s veterinarian.  If your veterinarian is not available and your question is urgent, we will find another staff doctor who can help you or who will return your call.

Who can I talk to with a concern?

You are always welcome to ask to speak with a supervisor at any time. If you would like to speak with a member of our administrative staff, please email us at [email protected]. You also may call the main number and leave your concern with one of our Client Service Representatives and they will alert the appropriate member of our administrative staff, who will contact you directly. You are also welcome to email our manager of client communication, Harriet Terodemos at [email protected].

How can I get a copy of my pet's medical records?

Simply complete the short form below.

Medical Records Request
What type of records are you looking for? *
Where are the records going? *
Reason for request? *
How can I get a copy of my pet's x-rays, MRI, or CT?

Simply complete the short form below.

Medical Records Request
What type of records are you looking for? *
Where are the records going? *
Reason for request? *

Billing Inquiries

What methods of payment do you accept?

For your convenience, Oradell Animal Hospital accepts cash, checks, MasterCard, Visa, Discover, and American Express.  We also offer CareCredit, 6 month interest free financing, and Scratchpay.  These lines of credit can be applied for and an answer obtained in as few as five minutes

How can I speak with someone regarding my bill?

We are here to answer any questions you may have in regards to your bill. Our Client Finance Liaison’s are available 7 days a week at (201)-262-0010 option #6 and will also be happy to assist you in applying for CareCredit or Scratchpay.

You can also reach us by email [email protected]

Why is the cost so high?

We understand that cost can be a factor in pet care and we work with our clients by offering programs such as CareCredit and Scratchpay to assist with financing. Our fees are what allow us to provide state-of-the-art diagnostic and therapeutic modalities for patient management, as well as exceptional round the clock veterinary care.

If you want to know more about how we invest in your pet’s care please give us a call, or email us at [email protected], and we will be happy to explain.

Does Oradell Animal Hospital accept pet insurance?

Yes, absolutely. Click here for more information about our payment and insurance options.

COVID Related

Do you offer curbside services?

Yes, absolutely. All appointments, emergencies, patient releases and rx/food pickups are currently being facilitated via curbside service 24/7. Please let us know when you are in our parking lot and remain in the comfort of your vehicle. A member of our team will always come to you.

 

Can I come into the hospital with my pet?

At this time, no. Govenor Murphy has asked all veterinarians to provide curbside service in the interest of public health. We are following his administrative order. We understand how difficult this is and appreciate your patience.

Can I visit my hospitalized pet during COVID?

In compliance with state guidelines, all visitations during this pandemic emergency are approached on a case by case basis, are limited to critically ill patients, and are determined by the case doctor and safety protocols.

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