GENERAL QUESTIONS

If your pet is currently hospitalized

Please call our main number at (201)-262-0010 and press option 4.  A client service representative will help you speak with or leave a message for the veterinarian who is caring for your pet.

If your pet is under the care of one of our doctors, but not currently hospitalized

Please call our main number at (201)-262-0010 and press option 4.  A client service representative will help you speak with or leave a message for your pet’s veterinarian.  If your veterinarian is not available and your question is urgent, we will find another staff doctor who can help you or who will return your call.

If your pet has not been examined by one of our veterinarians, we are not able to provide medical advice over the phone. 

If your pet receives routine care at another veterinary hospital that is currently closed, you may be able to reach your veterinarian through their emergency service number.  If you need urgent help, please call our main number at (201)-262-0010 and press Option 1 to speak to a client service representative who can provide you with information about our emergency service and urgent care appointments, as well as other emergency services in your area.

If your pet is currently hospitalized

Please call our main number at (201)-262-0010 and press Option 4.  A client service representative will help you speak with or leave a message for the veterinarian who is caring for your pet.

If your pet is under the care of one of our doctors, but not currently hospitalized

Please call our main number at (201)-262-0010 and press Option 4.  A client service representative will help you speak with or leave a message for your pet’s veterinarian.  If your veterinarian is not available and your question is urgent, we will find another staff doctor who can help you or who will return your call.

In hospital visitations are approached on a case by case basis, are limited to critically ill patients, and are determined by the case doctor and safety protocols.

You are always welcome to ask to speak with a supervisor at any time. If you would like to speak with a member of our administrative staff, please email us at [email protected]. You also may call the main number and leave your concern with one of our Client Service Representatives and they will alert the appropriate member of our administrative staff, who will contact you directly.

BILLING INQUIRIES

For your convenience, Oradell Animal Hospital accepts cash, checks, MasterCard, Visa, Discover, and American Express.  We also offer CareCredit, 6 month interest free financing, and Scratchpay.  These lines of credit can be applied for and an answer obtained in as few as five minutes

We are here to answer any questions you may have in regards to your bill. Our Client Finance Liaison’s are available 7 days a week at (201)-262-0010 Option #6 and will also be happy to assist you in applying for CareCredit or Scratchpay.

You can also reach us by email [email protected].

We understand that cost can be a factor in pet care and we work with our clients by offering programs such as CareCredit and Scratchpay to assist with financing. Our fees are what allow us to provide state-of-the-art diagnostic and therapeutic modalities for patient management, as well as exceptional round the clock veterinary care.

If you want to know more about how we invest in your pet’s care please give us a call, or email us at [email protected] and we will be happy to explain.