A referral is never needed for emergency care, but a referral is required to see one of our specialty departments.
Similar to human medicine, your pet’s primary care veterinarian has completed an undergraduate degree followed by four years of veterinary school. And while wellness and preventive care is the focus of their care, there are times when they will want you to access the additional expertise of a specialist.
In veterinary medicine, after vet school, to become a board-certified specialist, they go on to complete an internship and a two- to three-year residency in their chosen specialty. Then they must pass a rigorous board examination. Many veterinary specialty organizations also require individuals to complete a research project and publish those results in a peer-reviewed journal. Once all these extensive requirements are met, the veterinarian is awarded “Diplomate” status by the certifying organization in their specialty and may be called a ‘specialist’.
At OAH, we consider your primary care veterinarian an integral member of your pet’s care team. We keep him or her informed, in writing, of any diagnostic or treatment services we provide so everyone’s on the same page about your pet’s health.
Simply call our main number at 201-262-0010 and press Option 4. A client service representative will help you speak with or leave a message for the veterinarian who’s caring for your pet.
Of course! We understand how important it is to see and comfort your pet while they’re hospitalized. A limited number of visitors may be permitted at a time, and the length of visits can vary depending on your pet’s condition and care needs.
To ensure visits are safe and minimally disruptive to patient care, we ask that all visits be scheduled in advance. Please call ahead so our team can coordinate a time that works best for your pet.
Most definitely! We believe in transparency and will discuss recommended treatment options and their associated costs with you before proceeding.
In certain emergency situations where a pet requires immediate, life-saving care upon arrival, treatment may need to begin right away to do what is medically best for your pet. In these cases, our team will communicate with you as soon as possible to review next steps and costs once your pet is stabilized.
For your convenience, Oradell Animal Hospital accepts cash, checks, debit cards, MasterCard, Visa, Discover, and American Express. We also accept Cherry, Scratchpay, and CareCredit which offer financing plans for veterinary services. You can apply for these lines of credit and get an answer in minutes.
Certainly. We’re here to answer any questions you may have about your bill. Our client finance liaisons are available to help you 7 days a week by phone at 201-262-0010 (press Option 6) or email (billing@oradell.com). They also can assist you in applying for Cherry, Scratchpay, or CareCredit.
Yes, we do! To help you more fully understand what plans are out there, how they work and how to choose a plan that’s right for you, here’s some additional information:
Just like human healthcare, the cost of veterinary care today is due to a combination of factors including the rising costs of advanced technology, medication, diagnostics, the overhead of running a state-of-the-art hospital, and a tight labor market that’s driven up wages. Our fees are what enable us to provide such a high level of care for pets, including 24/7 emergency care.
We understand that price can be a big consideration in pet care, and we never want cost to prevent you from getting the care your pet needs. That’s why we offer such programs as Cherry, CareCredit, and Scratchpay to assist with financing.
In the interest of transparency, if you want to know more about how we invest in your pet’s care, we encourage you to give us a call, or email us at clientrelations@oradell.com, and we’ll be glad to explain in more detail.
Simply complete and submit this form and we’ll take care of it. Please be aware that it can take up to 48 hours to complete your request.
Pets that are leaving the United States to go to another country require specific forms filled out, as well as a physical exam before traveling.
Only veterinarians that are accredited with the USDA can perform the exams and sign the paperwork. These vets have gone through extra training to receive their certification to perform the exams.
Every country in the world has its own requirements and forms. We must spend time figuring out all your pets’ requirements, and what the time frame is to complete them. This may or may not include getting paperwork endorsed by the USDA before traveling.
Since every country has different requirements, your pet may or may not need vaccines, blood work, medications, and a microchip. In addition, some countries require that only an accredited veterinarian can perform the bloodwork and vaccines.
A microchip is a small chip with an individual code that gets implanted under your pet’s skin. It is the best way to identify your pet if you are separated. It is also needed for international travel to many countries.
A rabies titer is a blood test that can show whether or not your pet is sufficiently protected against the rabies virus. Some countries require this test even if the pet has had many rabies vaccines in the past. Many countries also require that the pet have a microchip implanted PRIOR to getting the rabies vaccine or having the titer performed. This test can take up to 6 weeks to get results, so it is very important to know if your destination requires it before you finalize your travel plans. It cannot be rushed or expedited.
International travel preparation can take several weeks to months, so it is always recommended that you start the process as early as possible.
Many airlines have their own specific requirements that may not coincide with the destination, so we recommend you review the airline’s policies for pet travel.
Preparing for pet travel can involve multiple office visits, various vaccines and lab tests, preparation of multiple documents, and a USDA endorsement fee. Your airline may also have additional fees for pet travel.
At OAH, we believe in open, honest communication. If you ever have a question or concern you feel isn’t being addressed or resolved to your satisfaction, you are encouraged to speak with a supervisor or a member of our administrative staff.
To do so, please email us at clientrelations@oradell.com. You can also call our main number (201-262-0010) and explain your concern to one of our client service representatives; they’ll alert the appropriate staff member who’ll contact you directly—and promptly.
