Contact Us: (201) 262-0010
50+ years of service and experience combined with innovative medicine and compassionate care

Hospice & Palliative Care

Compassionate Animal Relief to End Suffering (CARES)

The C.A.R.E.S. Program, created and overseen by Dr. Heather Troyer,  specifically addresses the medical needs of pets that have been diagnosed with either a debilitating or terminal disease where a clear and definable need for extensive home care exists. Our goal is not to prolong suffering, but to offer outpatient and/or in-home consultation in order to assist our clients during this difficult process. We believe that this modality of treatment begins when there is a shift from attempting to cure the illness to providing comfort for a pet that cannot be cured.

Your Beliefs, Needs And Goals For Your Pet Matter

We will develop a comprehensive Individualized Care Plan (ICP) to address your pet’s disease, nutrition, pain, palliative treatment, and end-of-life plan.

In-home visits by our specially trained C.A.R.E.S. technicians will focus on various aspects of supportive care including: wound and pain management, nutritional support and hydration, and rehabilitation tools to aid with ambulation.

24/7 access to the Oradell CARES phone service. Our team is available to address non-emergent questions and provide support for our CARES patients.

To schedule a consultation with Dr. Troyer

please call us at (201)-262-0010

CARES FAQs

What Is Palliative Care?

“Palliative care” is an umbrella term for any care that does not involve the use of heroics or hospitalization.  The term “palliative” differs from the term “hospice” in that hospice only includes a patient with a terminal diagnosis (less than 3 months to live).  The Oradell Animal Hospital CARES program meets the needs of both hospice and palliative patients, as we have found that pets with long-term medical conditions can also benefit from this style of care.

How Will My Pet Benefit?

Invariably this is the most important question for a client choosing to pursue a home-care program for their pet.  We believe that CARES can benefit anyone with extensive medical needs because we maintain the same high quality standard of care that your pet would receive in the hospital, but we bring it to your home.  Your pet is the most comfortable in your home, and in-home nursing visits or in-home euthanasia often reduces the incidence of pain, stress, and even aggression.  Our human clients also benefit from CARES.  We are always available to our clients via telephone or text, and we can accommodate house calls within 24 hours notice.  We also work closely with a licensed social worker for additional bereavement support.  In addition, in most cases the Oradell CARES program is more cost efficient than repeated or protracted hospitalizations, and we feel it is a more appropriate style of care for patients with terminal or incurable disease.

What If My Pets Gets Better?

It is possible that your pet could maintain a good quality of life beyond what would be expected, even in cases where a pet has been given a terminal diagnosis.  In fact, we have found that many of our cases out-live our expectations.  Our treatment plans often involve regular in-home evaluations by our technicians.  The frequency of the nursing and/or doctor visits will decrease if your pet is comfortable and doing well.  In rare cases, the pet may even “graduate” from CARES and go back to a more conventional style of care that involves office visits to the hospital.

Will You Be Leaving Medical Waste At My House?

No, any medical supplies we bring to your house will be carried out by us

What Happens If I Need Help In The Middle Of The Night?

If a situation arises in the middle of the night you will be directed to call our hospital emergency service directly.  Your pet’s case is documented as a CARES case and the nursing team will be notified so the staff can be updated on the medical plan created for your pet.

How Much Does It Cost?

The CARES program is a cost efficient way to treat your pet if you have opted not to treat them in the hospital.  The treatments can be performed with the same amount of technical expertise with the additional comfort of the pet being in your own home.  We offer a comprehensive package that includes an initial in-hospital consultation, a follow-up doctor visit in your home, travel fees for both the doctor and technicians, and six 45-minute technician visits to your home.  You also will have a dedicated CARES phone number available if you have any questions or concerns regarding your pet’s health and comfort. The overall fees are less than in-hospital rechecks. A fee list will be given to you at the CARES consultation visit.

Do I Have To Be Home For The Home Visits?

Yes, you must be at home for all home visits.  They will be scheduled ahead of time between you and the technical staff

I Live A Far Distance From The Hospital. Will You Still Come To My House?

We have a certain distance we are able to travel.  Please inquire further to see if we are able to help

How Do I Enroll My Pet?

To enroll in the CARES program you must first bring your pet in for an exam. Dr. Heather Troyer will then consult with your veterinarian on your pet’s health. Dr. Troyer will determine the best means of care for your pet.

C.A.R.E.S. Director

Heather Troyer, DVM, DABVP (Board Specialized in Canine and Feline Practice), CVA, (Certified Veterinary Acupuncturist), CVPP (Certified Veterinary Pain Practitioner)

Dr. Troyer graduated from the Ohio State University College of Veterinary Medicine in 2001. She completed a one-year internship at the Animal Medical Center in NY, NY from 2001-2002 and joined the staff at Oradell Animal Hospital in 2005 as a member of the general medicine and surgery group. In 2008, Dr. Troyer became board certified through the American Board of Veterinary Practitioners in Canine and Feline Practice (general medicine and surgery), which awards specialty certification to practitioners who demonstrate expertise above and beyond what is required to practice veterinary medicine. In 2009, Dr. Troyer helped to create the Oradell CARES program. Oradell CARES is designed to assist families and patients with hospice and care giver support issues through both in-home evaluation and out-patient management. In addition, Dr. Troyer was awarded certification in veterinary acupuncture through the Chi Institute in Reddick, Florida, in 2010, and completed additional curricula in Tui-Na, a unique form of massage specific for Traditional Chinese Medicine. She most recently rounded out her education by becoming a Certified Veterinary Pain Practitioner through the International Veterinary Academy of Pain Management in 2014. She practices integrative medicine, especially in cases where quality of life issues are paramount, and practices both out-patient and in-home pain management using both eastern and western techniques. In her spare time, she enjoys spending time with her children, running, and cooking. She frequently writes for medical journals such as Clinician’s Brief and Veterinary Team Brief, and actively promotes continuing education at our hospital through lectures and wet labs, and promotion of student externship programs.