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50+ years of service and experience combined with innovative medicine and compassionate care

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Client Services Department

The Client Services Department at Oradell Animal Hospital facilitates the client visit starting with phone calls to make an appointment, checking clients and their pets in upon arrival, followed by the checkout process when the visit is complete. These are “people positions” requiring strong interpersonal skills.  There is very little animal contact involved. 

 

Available Positions in Client Services

    Client Services Representative

    The Client Services Representative will work closely with the veterinary staff and all other departments within the hospital as well as with clients. Primary responsibilities will include scheduling appointments, providing hospitalized pet updates to clients, cashiering, and medical record maintenance.

     

    These duties include, but are not limited to:

    • Assist veterinary staff in scheduling  surgeries and procedures
    • Help facilitate  cases/admits/transfers  from referral veterinarians
    • Communicate with clients regarding updates/appointments/estimates
    • Enter client/veterinary  information into the electronic medical record
    • Prepare/complete any necessary paperwork
    • Cashiering
    • Showing clients and their pets to the exam rooms
    • Confirming appointments and client call backs

     

    The ideal candidate should possess the following traits and skills:

    • customer service skills
    • multitasking
    • team player
    • ability to prioritize
    • ability to maintain focus in a busy and noisy environment
    • flexible
    • proactive
    • able to follow directions
    • compassionate, easy to approach, pleasant individual
    • attention to detail

     

    Job Type: Full-time. Salary is commensurate upon experience.

     

    Experience:

    • Customer Service: Minimum 3 years of experience preferred

    Benefits:

    • Health insurance
    • Paid time off

     

    We offer five, 8-hour shifts or four, 10-hour shifts. We are currently hiring for both day and overnight shifts.

     

    STAFF Testimonials

    I work in CCU caring for the most critical patients in the hospital. It’s an amazing place where great minds come together to save lives. It’s my second family – my home away from home.

    Susie C.

    LVT, Patient Services

    It is so exciting meeting so many different breeds of pets.  I am  fulfilled everyday, each time a client is happy and thanks us for treating their pet.

    Denise O.

    Client Services

    Interested in joining our team?